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Airtel users experienced the company’s second biggest outage this year, with many users experiencing internet and signal outage

On Thursday, some Airtel users in India reported experiencing internet and signal outages. The company, however, claims that services have been restored. The outage was reported in places including Mumbai, Delhi, Jaipur, Hyderabad, Bengaluru, Chennai, Kolkata and Guwahati, according to outage tracking website DownDetector.

Several people took to Twitter to express their displeasure over the Airtel outage. In their tweets, the Twitterati mentioned Airtel and Airtel India services and demanded a quick fix for the issue. They complained about the lack of network, the inability to connect to mobile Internet and even having problems with fixed Internet.

According to DownDetector.com, the outage, which happened after 4 p.m. Thursday, resulted in more than 3,500 complaints on Airtel’s website in a short time.

Airtel reported that services were only down for 15 minutes and have since been restored

This is Airtel’s second major outage in as many months. An Airtel outage occurred in March in places such as Jaipur, Lucknow, Nagpur, Kolkata and Guwahati. Separately, Airtel’s ARPU, a crucial performance metric for carriers, rose to Rs 178 in the March quarter from Rs 163 in the previous quarter.

Airtel
Showcase of the Airtel distributor. Udaipur India – May 2020

Analysts expect telecom carrier revenue market share (RMS) to increase to 37% by FY24 from 35.4% in the previous quarter.

“ARPU of Airtel’s home wireless business will improve to ₹250 over the next 4-5 years, which will generate high additional Ebitda margins and free cash flow to support future investments “, Morgan Stanley said in a note seen by ET. He added that Airtel has gained subscriber market share in all circles even after maintaining its price premium over Jio, currently at 3-25%. He expects the trend to continue, noting that “Airtel’s price premium over Jio is currently maintained at 13% in the daily segment of 4G smartphones after the last price hike in December 2021.”

Analysts say the phenomenon is represented by the subscriber market share gap between Airtel and Jio narrowing to 3.8% in the March quarter from 6% in the quarter to September of the year. exercise 22.

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